Return Guidelines (for TeamTek stock orders only)
Customers must have a valid RMA number (assigned by TeamTek) before returning any products and the RMA number must be written on the return shipping label only. Email Cindy Hall to verify your compliance.
The credit for returns is based on the current price of returned product at the time the RMA is physically received in by the TeamTek RMA Returns Center. The only exceptions are for returns due to TeamTek errors or freight damages and losses which receive the original invoice price. These credits are again applied upon receipt of product in the TeamTek RMA Returns Center.
The customer is responsible for filing all claims with the carrier they use to return RMA's to TeamTek. It is recommended that the customer insure the product being returned to TeamTek (for full value) in order to avoid any potential exposure if product is lost or damaged while in transit back to TeamTek. All products that are damaged while in transit to TeamTek from the customer against an approved RMA number will be refused/rejected back to the customer.
Products must be shipped prepaid. TeamTek does not cover return shipping expenses unless return is due to a TeamTek error such as over shipment, mis-shipment, or sales error.
For standard TeamTek RMA's, the customer has 30 days from the date issued to return the product to TeamTek.
For short-ship, mis-ship and over ship due to TeamTek warehouse error, customer has 15 days from ship date.
If a customer refuses a shipment from a TeamTek warehouse, credit will be issued at the time the refused product is received back at the TeamTek shipping warehouse. These shipments can be assessed a shipping fee and/or a processing fee.
The customer must notify TeamTek when a vendor drop ship shipment has been refused. Credit will be issued once the shipment has been verified as received back to the vendor.
Returns that require TeamTek product management approval before an RMA is issued may take up to 48 hours for processing/approval.
Special orders for customers are not returnable.
Restock fees of 20% or greater may be applied to stock balance or open box (non-defective) returns. If a restock fee applies to a return request, the TeamTek Customer Service Representative will notify the customer of the exact amount of restock fee at the time RMA is requested.
RMA Return Types
Defective 30 days
Factory Sealed 30 days
Open box 30 days: Not all open box items can be returned and must be verified first.
Manufacturer warranty: All returns within manufacturer warranty time frames must be handled with the manufacturer directly.
TeamTek reserves the right to return any Customer Return that differs from the information given on the original Return Material Authorization (RMA) request.